FAQs
This is a description for faqs section.
Order Inquiry
How do I upload my proof of payment?
You may upload your proof here or you may copy paste this link: 🔗 https://forms.gle/X1RFidvLsdjr4hTZA
Will I receive an order confirmation?
Yes. Once your order is placed successfully, you will receive confirmation through email.
What are the delivery time frames?
Estimated delivery time frames are:
• Metro Manila: 2–3 business days
• Provincial: 3–7 business days
Please note that courier schedules and weather conditions may affect delivery times.
How can I track my order?
Tracking details can be found in the Orders page of our website.
What if I didn’t receive tracking information?
Please allow time for processing. If unavailable after shipment, check directly on your Orders page.
Can I cancel or modify my order?
Orders can only be cancelled before shipment via your Orders page. Once processed or shipped, modifications are no longer possible.
What if I entered the wrong shipping address?
Address changes must be made before shipment through your Orders page. Once shipped, please contact the courier directly.
Do you ship nationwide or internationally?
We currently ship nationwide within the Philippines only.
Do you offer wholesale or bulk orders?
For bulk or wholesale inquiries, please message us through our official social media accounts.
How will I know when an item is back in stock?
Restock announcements are posted on our official social media pages. We currently do not offer reservations or pre-orders.
Product Inquiry
Do brushes shed or feel slightly “tusok”?
Minimal shedding during first use or wash is normal. Comfort may vary depending on skin sensitivity and pressure. We recommend washing brushes before first use to soften the fibers.
How should I properly wash and care for my brushes?
Wash bristles only. Avoid soaking the metal ferrule and wooden handle. Lay flat to dry. Improper washing may cause handle cracking due to water seepage.
Are your brushes beginner-friendly?
Yes. Our brushes are designed for both beginners and professional makeup users.
What if my brush arrives slightly deformed?
Minor deformation may occur due to shipping. Gently wash, reshape the bristles, and lay flat to dry.
Are your products quality checked?
Yes. All products undergo local quality control before shipment.
What are your brushes made of? Are they cruelty-free?
Our brushes are made with high-quality synthetic fibers and durable handles. We are cruelty-free and do not test on animals.
Are your brushes handmade?
Yes. All our brushes are 100% handmade by experienced artisans, which may result in slight variations in shape.
Billing & Payment
What forms of payment do you accept?
Available payment methods depend on the platform and may include GCash, Maya, credit/debit cards, bank transfer, and COD.
Who processes refunds and how long does it take?
Refunds are processed directly by the platform. Timelines depend on their policy and payment provider.
Can you manually verify payments or change payment methods?
No. We do not have access to platform payment systems. Changes must be made before checkout.
Why was my order cancelled due to payment?
For payment-related cancellations, please contact the platform’s customer support directly.
What happens if I didn’t receive a receipt?
If you did not receive a receipt, please contact our customer support team immediately and provide your order details, such as your order number, full name, and date of purchase. We will verify your transaction and resend a copy of your receipt once confirmed.
Returns and Exchanges
Do you accept returns or exchanges, and what qualifies or does not qualify for return?
Returns, exchanges, or refunds are only allowed if the platform permits them. A return qualifies only if the wrong item was sent or if the item is defective upon arrival. The item must be unused and in its original packaging.
Are cracked handles covered under warranty, do I need an unboxing video for damage claims, and how long does the damage review take?
Cracked handles are not covered under warranty if the damage is caused by water exposure or improper care. For damage claims, an unboxing video and a clear photo of the shipping label are required to allow proper assessment. The review process typically takes 2–3 business days.
What does Return to Sender (RTS) mean?
Return to Sender (RTS) happens when a delivery is unsuccessful after multiple attempts or when the parcel is refused by the recipient. In these cases, the package is sent back to our warehouse.
Didn’t find your answer?
Do not hesitate to contact us.